Canara HSBC Life Insurance Company Limited (henceforth referred to as the "Company") urges its customers to stay alert and not fall prey to offers made through calls from agents or other people posing as representatives of other insurance companies or the Insurance Regulator, claiming to have complete information and knowledge about your insurance policies with us and/or urging you to surrender your policies with us and make investments offering phenomenal returns.
If you receive any such phone calls, email, SMS or any other communication that looks suspicious, please report the matter in writing, mentioning the contact number from where the call was made or other details about the communication, to our Complaint Redressal Unit (CRU) details of which are mentioned below.
Complaint redressal unit
Canara HSBC Life Insurance Company Limited,
139 P, Sector - 44, Gurugram - 122003,
Haryana, India.
1800-891-0003/1800-103-0003/1800-180-0003 (Toll-free)
E-Mail: cru@canarahsbclife.in
Working days: Monday to Saturday
Working hours: 9:00 AM to 6:00 PM
The Company takes these matters seriously and works with the relevant regulatory and police authorities, where necessary.
The Company adopts strict information security and data privacy measures to safeguard the information entrusted upon us. We value your continued patronage and the trust that you have reposed in the Company and it is our constant endeavor to provide you with the best of our services at all times. We urge you to access our Privacy Policy on our website to understand the various steps taken in respect of data protection.
IRDA's Customer Education Website
You can also visit IRDA's Customer Education Website www.policyholder.gov.in for information on buying insurance, standard claim procedures / documentation, Do's and Don'ts, general alerts, dealing with intermediaries and FAQs.