Grievance Redressal

We, at Canara HSBC Life Insurance strive to ensure that our customers get only the very best of service from us. We understand the customer's grievance and try to resolve the same by ascertaining all the facts and documents available to provide a fair resolution on the complaint.

    Grievance Officers at Branch
    Grievance Redressal

    Register Complaint

    Register Complaint

    Enter valid Application Number Enter Application Number
    Enter valid name Enter your name
    Enter valid mobile number Enter your mobile number
    Enter valid email address Enter your email address
    File Attachment (optional)
    File should be jpeg, png or pdf and size should be less than 5Mb.
    Consent is required

    Application Status

    Name

    Date of Birth

    Plan Name

    Status

    Unclaimed Amount of the Policyholder

    Name of the policy holder

    Policy Holder Name

    Policy No.

    Policy Number

    Address of the Policyholder as per records

    Address

    Unclaimed Amount

    Unclaimed Amount

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    Request Registered

    Thank You for submitting the response, will get back with you.

    Request Registered

    Thank You for submitting the response, will get back with you.

    We, at Canara HSBC Life Insurance strive to ensure that our customers get only the very best of service from us. We understand the customer's grievance and try to resolve the same by ascertaining all the facts and documents available to provide a fair resolution on the complaint.

    In case you wish to register a complaint with us, you may visit our website, approach our Resolution Centre, Grievance Officers at Hub locations, or write to us at the following address:

    Complaint Redressal Unit

    Canara HSBC Life Insurance Co. Ltd. (IRDAI Regn. No. 136), 139 P, Sector - 44, Gurugram - 122003, Haryana, India.

    If calling from India

    Monday to Saturday - 9:00 AM to 6:00 PM IST

    1800-891-0003/1800-103-0003 (Toll-free)

    If calling from Abroad

    Monday to Saturday - 9:00 AM to 6:00 PM IST

    Contact number: +918071262755

    or

    Email us at
    cru@canarahsbclife.in

    We shall respond to you within 15 days from the date of our receiving your complaint. Kindly note that in case we do not receive revert from you within eight weeks from the date of your receipt of our response we will treat your complaint as closed.

    In case you are not satisfied with the decision of the above officer, or have not received any response, you may contact our Grievance Redressal Officer - Ms. Pooja Verma, Corporate Vice President- Customer Experience. You may write to her at: gro@canarahsbclife.in

    To submit your written Grievance, you can post it to:

    The Grievance Redressal Officer

    Canara HSBC Life Insurance Co. Ltd.,
    139 P, Sector - 44,
    Gurugram 122003,
    Haryana

     

    We will respond with a resolution within 15 calendar days.

    In case you are not satisfied with the decision/resolution provided by the Company, you may approach the Insurance Ombudsman of your respective State for redressal of your grievance. For more details kindly refer to our website or the GBIC website at https://cioins.co.in/Ombudsman for the list of Ombudsman.

    Kindly note that you may approach the Insurance ombudsman, post completion of 30 days from date of filing the complaint.